Fyp Life is an online platform dedicated for emotional and mental well-being. We connect you with verified psychologists and therapists in India for personalized one-to-one online therapy sessions via secure audio & video calls. Whether you are dealing with anxiety, stress, relationship issues, depression or anything, Fyp Life makes online therapy in India for mental health affordable, private, and accessible.

Yes, you can! We understand that plans change. You can reschedule your confirmed online therapy session only once, and only up to 12 hours before the scheduled time. Just go to My Sessions, click on the online therapy session you want to reschedule, and select a new date and time that suits you. Please note: Rescheduling may be subject to online therapist availability and our rescheduling policy.

Cancellations are currently available when a therapist reschedules the session, in which case, the client can cancel the session. However, clients would not be able to initiate a cancellation of a confirmed session outside of the above scenario. See our terms & conditions for details.

Yes, but only if absolutely necessary.
Therapists may rarely cancel online therapy sessions due to emergencies or unforeseen circumstances. If that happens:

• You’ll receive an immediate notification via email
• You are then eligible to reschedule the online therapy session at your convenience or cancel the same.

Yes, you are eligible for 100% refund on session cancellations according to our refund policy. Kindly note we currently offer cancellations only under two conditions: therapist rescheduling the session without the consent of the client, or therapist cancelling the session (in which case session automatically gets cancelled). Fyp Life ensures secure payments, transparent refund policies, and affordable online therapy in India so that clients feel safe and supported throughout their mental health journey.

If your session is interrupted due to technical issues, you need to try to reconnect within a few minutes.
If reconnection fails, you can also contact our support team by sending an email to support@fyp.life. Don't worry, in case of any technical issue from the website or app side, you shall receive full refund for the payment made. This guarantees smooth, secure, and reliable therapy sessions online in India.

You can reschedule your confirmed online therapy session only once, and only up to 12 hours before the scheduled time from the My Sessions page. In case of rescheduling from the therapist's side, you are eligible to reschedule the online therapy session 3 times for that particular session anytime. Please note: Rescheduling may be subject to therapist availability and our rescheduling policy. This ensures flexibility while maintaining affordable and accessible therapy online.

If you can’t see chat feature enabled with the therapist, it would usually mean you have not booked a session yet. If you had indeed booked a session, then it means that it has been more than 7 days since you booked the session or your session has already been completed whichever is later. Chat is available for 7 days from the booking date or until your session date, whichever is later. Book another session to access chat again.

You’ll be notified instantly via email and/or SMS and you shall receive a full refund. Refunds are processed within 5–7 working days. At Fyp Life, we value client trust and ensure secure, hassle-free online therapy booking and cancellation policies.